India is the world's second largest telecom user base and its telecom industry is amongst the fastest growing in the world. However this flourishing industry is also finding challenges at multiple fronts like:
- Competition putting pressures on ARPU’s (Average Revenue Per User)
- Higher customer expectations
- Lesser loyalty within the consumer base
- Higher customer acquisition costs
- Mobile number portability
Due to this scenario, service delivery has become more essential than it has ever been in the past. Our innovative Bill Presentment solutions for the Telecommunications Industry are designed to deliver results. These customized services uniquely position our telecommunications customers to lead the charge with our integrated print and electronic bill designing, composing, producing bills and distributing solutions.
Friends' Bill Presentment solutions are designed to ensure and promote a strong and loyal relationship between telecommunication companies and their customers. Moreover these specialized services empower companies to offer utmost convenience to its customers and generate new revenue opportunities.
With Friends Electronic Bill Presentment services, you are assured of electronic delivery of monthly bills directly into the customers' inbox which they can view anytime through any browser. Our solution is also compatible with existing billing systems and extracts data from them for Bill Presentation over the Internet. In fact, Friends Bill Presentment solution presents several levels of information, from bill review to item details so that users can view past and present statements to determine their spending trend. In addition, we offer the added edge of turning the billing statement into a source of revenue through cross-selling and sales of new services to existing customers.
We are closely associated with several leading telecommunications companies as a strategic partner that is aiding and streamlining their business processes. These telecommunications corporations are turning to our technology & services to assist their business in managing their post paid Bill Presentment in various forms whether hardcopy or electronic.
Our unique solutions are helping Telecommunications Companies to:
- Reduce DSO (day sales outstanding) by providing consistent TAT (Turn-Around-Time) across the country.
- Customize the bill / invoice based on the content of the transactions.
- Accurately deliver their communication to the end consumer by end-to-end outsourcing.
- Cater to the specific needs of their consumers through Hybrid (Hardcopy and/or Electronic) Bill Presentment